What We Offer
PBX Services Built for Production
From initial setup to ongoing operations — everything your telephony stack needs, delivered by engineers who've run these systems in production.
Your Phone System, Fully Managed
Cloud PBX Setup
Deploy a production-grade PBX without managing servers. We configure FreeSWITCH, provision extensions, set up SIP trunks, and connect your team — all through a clean browser-based admin panel.
What's Included
- FreeSWITCH-powered core with 99.9% SLA
- SIP trunk provisioning & number porting
- Extension management for all team members
- Inbound & outbound call routing
- WebRTC softphone support
- Automatic failover & redundancy
Visual Call Routing — No Code Required
IVR Flow Builder
Design and deploy sophisticated call flows using our visual IVR builder. Route callers based on time of day, input, or queue availability. Changes go live instantly — no dialplan editing required.
What's Included
- Drag-and-drop flow editor
- DTMF input handling & routing
- Time-based routing & holiday schedules
- Text-to-speech & custom audio prompts
- Queue integration with wait time announcements
- Voicemail & email notification on miss
Queues, Agents & Real-Time Monitoring
Call Centre Integration
Full inbound call centre functionality: ACD queues, agent presence tracking, supervisor barge/whisper, live wallboards, and detailed call logs with recording playback.
What's Included
- ACD queue management with priority
- Agent login/logout & wrap-up codes
- Real-time presence & availability
- Supervisor monitoring — barge, whisper, takeover
- Call recording with storage & playback
- SLA reporting & missed call tracking
Data That Actually Informs Decisions
Call Analytics & Reporting
Real-time dashboards and historical reports covering call volumes, agent performance, queue SLAs, and cost breakdowns. Export to CSV or connect via webhook to your BI stack.
What's Included
- Live dashboard — active calls, queue depth
- Historical reports — daily, weekly, monthly
- Per-agent performance metrics
- Missed call & callback rate tracking
- Call duration & cost breakdown
- Webhook events for custom integrations
One Platform, Many Organisations
Multi-Tenant Management
Run isolated tenants on a single platform — each with their own extensions, IVR flows, agents, and billing. Role-based access control lets supervisors manage their org without touching others.
What's Included
- Isolated organisation accounts
- Role-based access: Supervisor, Manager, Agent
- Per-tenant extension namespaces
- Resource limits — agents, concurrent calls, minutes
- Subscription & billing management
- Audit logs per organisation
Engineering Backup When You Need It
Support & Maintenance
Ongoing monitoring, security patches, FreeSWITCH upgrades, and priority incident response. We treat your production system as if it were our own.
What's Included
- 24/7 uptime monitoring with alerting
- Priority incident response (< 1hr SLA)
- Monthly FreeSWITCH & OS security patches
- Capacity planning & scaling support
- Configuration backup & disaster recovery
- Direct access to engineers — no ticket queues
Not Sure Where to Start?
Tell us about your current setup and what you need. We'll recommend the right combination.
Talk to an Engineer