AI That Works Inside
the Call, Not After It
Speech-to-text on every call. Text-to-speech for every IVR node. Autonomous AI agents for every campaign. All running on the same FreeSWITCH infrastructure — no separate AI platform.
Intelligence Built In,
Not Bolted On
Every call is captured, transcribed, and surfaced — automatically. AI agents handle full conversations. No separate AI subscription.
Speech-to-Text Transcription
Every recorded call is automatically transcribed using Deepgram Nova-2 — the most accurate real-time STT model available. Transcripts appear inline in the call log, fully searchable.
Text-to-Speech for IVR
Generate natural-sounding IVR prompts from typed text using Deepgram Aura TTS — no recording studio needed. Each IVR node supports its own audio or TTS.
Agentic AI Callers
Deploy AI voice agents that handle outbound calls autonomously — qualify leads, answer FAQs, take bookings, and escalate to human agents when needed. No human agent idle time.
Smart Call Routing
IVR flows with context-aware routing: time of day, caller history, queue load, and skill-group availability. Route to the right agent before the phone rings.
Transcription Pipeline
Call starts
Agent or AI dials contact
Live audio
Streamed to Deepgram in real time
Transcript
Appears in call log immediately
Analysis
Searchable, exportable, linkable
Transcription
- Real-time transcription on every recorded call
- Nova-2 model — highest accuracy for call-centre audio
- Speaker diarisation — identifies agent vs caller turns
- Transcripts searchable in call log immediately after call
- No extra Deepgram subscription — included in Pro/Enterprise
AI Agents
- Handles full outbound conversations autonomously
- Lead qualification, FAQ answering, appointment booking
- Escalation to human agent when needed
- Configurable per campaign — mix AI and human agents
- Call log written just like a human-agent call
TTS for IVR
- Type your IVR prompt text — audio generated instantly
- Deepgram Aura — natural, low-latency voice synthesis
- Per-node audio: upload MP3 or use TTS for each node
- Multiple voice options (language/accent)
- Re-generate at any time without recording sessions
Use Cases
What Teams Use AI For
Lead Qualification at Scale
Deploy AI agents to call through your entire contact list overnight. Qualified leads land in your CRM with a transcript. Human agents only pick up the warm leads.
Post-Call Compliance Audit
Every call transcript is stored and searchable. Run keyword searches across thousands of calls to verify compliance scripts were followed — no random sampling.
IVR Without Audio Studios
Change IVR copy on the fly — update the text, regenerate with TTS, publish. No re-recording, no voice artist booking, no file upload process.
Multilingual Operations
Configure AI agents and TTS prompts in different languages for different campaigns. The same FreeSWITCH infrastructure handles all of them.
Ready to Deploy Your Calling Infrastructure?
Let's talk architecture. Whether you need a FreeSWITCH PBX, an AI-powered dialer, or a full campaign platform — we scope, build, and ship it fast. Book a free technical consultation with our engineers.